Refund and Cancellation Policy
Marketixpro offers digital marketing and website development services, primarily operating on a Business-to-Business (B2B) model. All prices listed on our website are in Indian Rupees (INR), and Goods & Services Tax (GST) will be charged in addition to the quoted amount. Invoices will be generated as per the payment schedule, only after receiving the monthly or milestone payments.
No Refunds in Normal Conditions
Our services do not attract any refund or return under normal conditions. However, refunds may be considered in specific cases as outlined in this policy. If clients are dissatisfied with our services, they may opt out by notifying us without prior notice, though any advance payments made for services are strictly non-refundable. No refunds will be provided after opting out from services already availed. Refunds will only be initiated under the conditions mentioned below.
General Conditions for Refund Eligibility
A refund will only be processed under the following conditions:
- Service Cancellation within Two Hours:
If the partner/client/user/business cancels the service within two hours of payment and provides a valid reason for cancellation. Cancellations based on invalid or baseless reasons will not attract a refund. - Service Not Initiated:
If the service requested by the client is not initiated by our team within 30 days of payment. However, if the client requests a hold on the service after payment, no refund will be initiated. - Duplicate Payment:
In cases where a payment is duplicated due to a transaction failure, the duplicate amount will be refunded. - Unused Ad Spend:
Any amount paid for Google Ads or Facebook paid ad campaigns that has not yet been utilized by our team can be refunded after deducting applicable charges. However, any amount already paid to Google or Facebook is non-refundable. - Account Overdue Policies:
- If your account is overdue by 7 days, all technical support will be rescinded.
- If your account is overdue by 14 days, your website and related services will be suspended.
- If your account is overdue by 30 days, your website and all associated data will be permanently deleted from our systems.
- Non-Cancellable Special Offers:
No cancellations are allowed for services purchased under special offers or promotional packages. These limited-time offers are non-refundable.
Non-Refundable Situations
The following circumstances do not qualify for refunds:
- Third-Party Services:
Any amount paid for third-party services (e.g., hosting, domains, software licenses) will not be refunded. - Paid Ad Campaigns:
Any amount already spent on Google Ads, Facebook Ads, or any other paid advertising platforms is non-refundable. - Purchases for Service Execution:
Any amount spent on purchases necessary for service delivery (such as tools, stock images, etc.) is non-refundable. - Taxes:
Any amount paid for GST or any other tax liability will not be refunded.
Payment Terms
- All payments, including setup costs and retainers, must be made by the 5th of every month (or a mutually agreed-upon milestone date) via cheque, bank transfer, or credit card, as per the invoices raised in advance.
- Non-payment beyond the due date will result in suspension of services. After 10 days of non-payment, all Google Ads keywords will be deleted. If non-payment extends to 30 days, all associated websites and data will be permanently deleted from our systems.
- Any issues related to online payment failures must be reported to Marketixpro and the bank within 3 days of the transaction. Complaints filed after 3 days may not yield a favorable outcome.
